Frequently Asked Questions (FAQ)

❓ How long does it take for my order to arrive?

All orders are shipped from Spain and delivered within 2 to 3 business days.

🌍 Do you ship internationally?

NO, we do not ship internationally

📦 Do orders have tracking?

Yes, all orders include a tracking number .

🔍 How can I track my order?

Once shipped, you will receive an email with the tracking number and the link to track it.

✏️ Can I change or cancel my order?

If the order has not yet been processed, please contact us as soon as possible and we will help you.

🚨 What do I do if my order arrives damaged or incorrect?

Write to us and we will resolve it as soon as possible with a replacement or refund .

🔁 Can I return a product?

Yes, you have 14 days to request a return from when you receive the order.

💸 Who is responsible for the return?

It depends on the case. If the product arrived incorrect or damaged, we will help you resolve it .

💳 What payment methods do you accept?

We accept Card and PayPal , with 100% secure payment.

📦 Can my order arrive in multiple packages?

We work with different warehouses and logistics providers.
If your order contains several products, they may be sent separately and arrive on different days. Don't worry, you will receive a tracking number for each shipment.

⏳ Why is my order still "processing"?

Some orders need between 1 and 3 business days for preparation before shipping. Once shipped, you will receive tracking information.

🔔 When will I receive the tracking number?

You will receive tracking by email once the order has been shipped.

📍 The tracking is not updating, is this normal?

Yes. Sometimes tracking takes between 24 and 72 hours to update after shipping.

📭 What happens if I'm not home when the order arrives?

The carrier will attempt a new delivery or leave instructions according to local service.

📦 Can I modify the address after purchase?

It is only possible if the order has not yet been processed. Please write to us as soon as possible.

❌ Can I cancel my order?

If the order has not yet been shipped, we will try to help you. Once shipped, it cannot be canceled.

🐶 Are the products suitable for all dogs?

Most are, but we recommend checking the product description and choosing the appropriate size.

📐 How do I choose the correct size?

For each product, you will find a size guide or indications to help you choose correctly.

💬 Where can I resolve doubts before buying?

You can write to us through the contact page and we will usually respond within 24 hours.

🛡️ Is my data safe?

Yes. We use secure payment platforms and protect your data according to current regulations.

🧾 Will I receive order confirmation?

Yes. After completing your purchase, you will receive a confirmation email with the details.

🐾 Are the products reviewed before being sold?

We select products keeping in mind comfort, safety, and utility for dogs.

📩 How can I contact Perrukos?

You can write to us by email or through the contact form. We will normally respond within 24h .

💰 Do you offer cash on delivery?

No. We currently do not offer cash on delivery.
Payments are made securely by card or PayPal.