Frequently Asked Questions (FAQ)

❓ How long will it take for my order to arrive?

All orders are shipped from Spain and delivered within 2 to 3 business days.

🌍 Do you ship internationally?

NO, we do not ship internationally.

📦 Do orders have tracking?

Yes, all orders include a tracking number.

🔍 How can I track my order?

Once shipped, you will receive an email with the tracking number and the link to track it.

✏️ Can I change or cancel my order?

If the order has not yet been processed, please contact us as soon as possible and we will help you.

🚨 What should I do if my order arrives damaged or incorrect?

Write to us and we will resolve it as soon as possible with a replacement or refund.

🔁 Can I return a product?

Yes, you have 14 days to request a return from the moment you receive the order.

💸 Who covers the return shipping cost?

It depends on the case. If the product arrived incorrect or damaged, we will help you resolve it.

💳 What payment methods do you accept?

We accept Card and PayPal, with 100% secure payment.

📦 Can my order arrive in multiple packages?

We work with different warehouses and logistics providers.
If your order contains several products, they may be shipped separately and arrive on different days. Don't worry, you will receive a tracking number for each shipment.

⏳ Why is my order still "processing"?

Some orders require 1 to 3 business days for preparation before shipping. Once shipped, you will receive tracking information.

🔔 When will I receive the tracking number?

You will receive the tracking information by email once the order has been shipped.

📍 The tracking is not updating, is this normal?

Yes. Sometimes it takes between 24 and 72 hours for tracking to update after shipping.

📭 What happens if I'm not home when the order arrives?

The carrier will attempt a new delivery or leave instructions according to the local service.

📦 Can I change the address after purchase?

It is only possible if the order has not yet been processed. Write to us as soon as possible.

❌ Can I cancel my order?

If the order has not yet been shipped, we will try to help you. Once shipped, it cannot be canceled.

🐶 Are the products suitable for all dogs?

Most are, but we recommend checking the product description and choosing the appropriate size.

📐 How do I choose the correct size?

For each product, you will find a size guide or indications to help you choose correctly.

💬 Where can I ask questions before buying?

You can write to us from the contact page and we will usually reply within 24 hours.

🛡️ Is my data safe?

Yes. We use secure payment platforms and protect your data according to current regulations.

🧾 Will I receive order confirmation?

Yes. After completing the purchase, you will receive a confirmation email with the details.

🐾 Are the products reviewed before being sold?

We select products with the comfort, safety, and usefulness for dogs in mind.

📩 How can I contact Perrukos?

You can write to us by email or through the contact form. We usually respond within 24 hours.

💰 Do you offer cash on delivery?

No. We currently do not offer cash on delivery.
Payments are made securely by card or PayPal.

📥 Digital Products

⬇️ How do I download my digital product after purchasing?

As soon as you complete your purchase, you will receive an email with the download link. You can also access it from your account in the "My Orders" section. The link will be available immediately, without waiting.

⏳ How long do I have to download my file?

The download link has a limited validity. We recommend saving the file to your device or cloud (Google Drive, iCloud, etc.) as soon as you download it, to always have it available.

🔁 Can I return a digital product?

Due to the nature of digital products, once the file is downloaded, returns are not possible. If you have any problem with your download or the file is damaged, please write to us and we will resolve it immediately.

🖨️ Can I print the files I buy?

Yes! All our digital products are designed to be printed at home or at any copy shop. We recommend printing them on paper of at least 90 gsm for best results. The use is personal and non-commercial.

📱 On what devices can I use digital products?

Our files are compatible with any device: computer, tablet, or mobile. The most common formats are PDF, which you can open with any free reader like Adobe Acrobat Reader or directly from your browser.